Service and Delivery

Our Company's aim is to deliver the following service:

We endeavor to offer our clients the best service experience we can; either in-store or on-line.

We passionately believe in what we do and we partner the best brand names in our associated industries to offer you an unrivalled choice of products that you can enjoy in the giving of gifts or for your own personal enjoyment.

In this digital age, there is a danger of forgetting the joy of the written word and the process of putting thoughts down on paper rather than using a 'digital device'. Stationery and art & craft products can transport you back to a place where Wi-Fi connections, download speeds and the world wide web just don't matter.

All products offered on our site are regularly stocked at our Harrogate store; so we'd love to see you when you next visit Harrogate. Alternatively, you can 'click and collect' and reserve your choice or we can dispatch your order to your chosen recipient and destination (UK only).

We care for and value your custom and will always strive our hardest to get things right for you. We will always communicate with you if the un-expected occurs and wherever possible give you alternative solutions if it doesn't pan out.

On behalf of the Jespers team; thank you for your interest in our company.

A summary of the basics is shown below (for full Definitions, T&C’s, Terms of Use, Acceptable Use, Privacy and Cookies policies, please visit The Legal Stuff).

PAYMENT METHODS

We will process your on-line order securely using either the PayPal or Sage Pay payment gateways. Any refunds due will be given using your original payment method.

DELIVERY OPTIONS (UK Only)

Our web-store will show you the stock situation of the items you are browsing together with their availability and order/delivery options (NB. We endeavour to keep our web-stock up to date and we'll advise you promptly in the unlikely event of a stock level issue).

Our ethos is to deliver quality products to you without the burden of high carriage charges and you can procure our products via the following methods that once selected for each item, are applied in your checkout basket:

General Products:

Large Item Delivery:

VARIATION IN CHARGES

Please note that certain oversize, special order or fragile items may attract an increased delivery charge due to manufacturing or stocking circumstances beyond our control.

This is a rare occurrence but if this is the case with your order, our customer services team will advise you accordingly and seek your approval of any change BEFORE processing your payment!

YOU CAN ALWAYS CALL US

If you have any doubts or questions regarding a product on the site your are very welcome to visit our Harrogate store, phone us on 01423 503998 or to send us an email, click here.